0477 BRIDAL
  (0477 274 325)

The Bridal Hub now has Wedding Gift Cards available on request

FAQ

Please read below for some of our more frequently asked questions.  If you have a question that doesn't appear here, please don't hesitate to Contact Us.

Pricing

Listed prices are in Australian dollars and include GST.

Postage

All postage is sent via Australia Post and is subject to their delivery times once posted.  All of our standard orders are usually dispatched within 3-10 business days from receipt of paid orders.  Special orders, colours & personalised items may take longer to be dispatched.  For  URGENT orders or any concerns with timing,  please contact us.

Postage costs cover Australia post charges, insurance and postage materials. No handling fee is charged. Items are posted on Monday and Wednesday.

Once you have selected your products and added them to your cart the postage will be calculated, based on your postcode and the items selected.

Ordering

Orders can be made via the website or by phoning 0477274325.

Once payment has cleared, orders are processed.

If you have an urgent order please contact us via email or phone and we are only too happy to try and help you with your request.

Making a Purchase

You can enter the online shop using the categories listed on the home page, or you can search for a particular item using the search bar.

Once you have located a product you are interested in purchasing simply use the ‘add to cart’ button. Some items allow you to choose the quantity and/or colour before adding to the cart.

Once you have added your item to the cart you can return to shopping or proceed to check out. Once in the checkout area you will be asked for mailing details and a final amount including the postage will be given.

Minimum Orders

Most items have no minimum order. Some items however come in packaged sets and as such can only be ordered in set quantities as we cannot break up the sets.

Eg Coasters come in packaged sets of four so you would need to order quantities in multiples of four, so an order quantity of 4 would mean a package of 16 coasters.

Payment Options

Payments can be made securely through Paypal using bank deposit or credit card facilities. We do not ask for or accept any banking details on our website. All personal information gathered is only used for delivery of your purchases and is never given or sold to any third parties.

International Postage

Yes, we are happy to post to overseas customers. Please email for postage costs prior to purchasing.

Definitions

We have a definitions page to help you to understand exactly what you are purchasing when it comes to items like Jewellery etc which have many different gemstones, jewellery settings and metal components.

Stock Availability

We make every effort to keep in stock all items listed on our website. However, on occasion, there may be delays in stock arriving from our suppliers - if this happens and will affect the delivery times, we will notify you by email as soon as possible. 

The availability is listed with each product. On the rare occasion where an item is ordered and we have run out of stock prior to being able to update our website we will notify you immediately to advise and try and rectify the situation.

Some items however are a ‘one of’ or limited in number such as the vintage pins and brooches and some of the vintage style jewellery. Items limited in number will be highlighted as such and when sold we will be unable to offer exactly the same item again.

Order Confirmation

Once your order has been filled and dispatched an email will be sent to advise that your items are on the way.

Product Descriptions and Sizes

We make every effort to give an accurate description in regards to shape, colour and size. All sizes given are approximates as sometimes manufacturers may slightly change the sizes of their products and some items are difficult to measure exactly.

As many of our products are hand crafted, colours of actual products may differ slightly from the images on the website.  The colour settings on your computer monitor and photography may also not show the true colour of the items. For these reasons we cannot undertake to supply perfect colour matches. We do however, assure you that every effort is always made to provide as close as possible a match. We reserve the right to alter any of our products and designs in the event of either certain components becoming unavailable or changing from our suppliers.

 

Packaging

All items are carefully bubble wrapped and packaged to insure they arrive in excellent condition.

Guarantee & returns

If for any reason you wish to return an item or exchange, written notification must be given to The Bridal Hub with 5 days of receipt of the goods.  No returns will be accepted without prior confirmation by The Bridal Hub.  Returns made after 5 days of receipt of the item will not be accepted.  Any items returned must be in an unopened & unused condition to receive a refund.  The cost of returning an item is your responsibility.  The Bridal Hub will refund the postage if the goods are found to be faulty or incorrect.  

Due to the nature of the products - no personalised items or edible items will be accepted for return.

 

Print/Information Errors

If a listing error occurs with an incorrect price and/or information resulting from either a typographical error or incorrect information received from the supplier, The Bridal Hub has the right to refuse and/or cancel any orders taken during the listing of the incorrect details.

If an order has been taken and payment made then The Bridal Hub reserves the right to cancel the order and fully refund the amount back to the customers account.